Frequently asked questions
What hair are MORETO extensions made of?+
100% natural Remy human hair with intact, aligned cuticles.
Can I wash, straighten and curl my extensions?+
Yes. Wash gently with a sulfate-free shampoo and style with moderate heat (up to 356°F / 180°C) using a heat protectant.
Can I color my extensions?+
Please contact us before coloring your extensions so we can advise you.
How long are the extensions?+
Our extensions are 22 inches (55 cm) long.
How do I choose my shade?+
Compare the shade photos with the mid-lengths and ends of your hair in daylight. If you're unsure, send us a photo and we'll help you choose.
Do you ship worldwide?+
Yes. Shipping is free worldwide on every order, delivered within 7–10 business days, and all taxes and import duties are included in the price – nothing extra to pay on delivery.
What is your return policy?+
You can exchange or return an unopened product in its original packaging within 7 days of delivery.
In which currency will I pay?+
Prices on the English site are in US dollars (USD). Your card issuer may convert the amount to your local currency.